Privacy & Policy
How we collect, use, and protect your personal information
Last updated at - May 2026
Privacy Commitment
At SalesAkart (Pty) Ltd, we respect your privacy and are committed to protecting your personal information.
Information We Collect
Account & Contact Information
- ✓Name
- ✓Email address
- ✓Phone number
- ✓Delivery address
Order & Payment Information
- ✓Order history and details
- ✓Payment method details required to process orders
- ✓Delivery and order status details
Communication
- ✓Communication history when you contact us
- ✓Support requests and inquiries
Website Activity and the Meta Pixel
SalesAkart uses the Meta (Facebook) Pixel on the website. The Pixel may collect information about your interactions with the website, including page views and related activity or behavioural data. This helps us understand website usage, measure advertising and conversion performance, and support relevant marketing activities where those activities are used.
The Pixel uses cookies and similar tracking technologies. Relevant information may be processed by Meta as a third-party platform or service provider in accordance with Meta's own policies and settings. We do not use this disclosure to claim that SalesAkart collects any additional category of personal information beyond the information described in this policy and the data generated by these website interactions. Meta Pixel is treated as non-essential tracking and is loaded only after you choose to accept optional cookies in our consent banner.
How We Use Your Information
We collect the following information when you shop with us:
To process your orders and payments
To send order confirmations and delivery updates
To improve our website and customer service
To respond to your queries
Sharing of Information
We only share your information with:
Courier companies for delivery purposes
Payment gateways such as PayFast
Meta, when optional tracking is enabled by your consent
We do not sell your personal data to any third parties.
Communications
Email Only
We communicate exclusively via email for order updates, confirmations, and support responses.
No WhatsApp or SMS Marketing
We do not send promotional messages via WhatsApp, SMS, or other channels unless explicitly requested.
Transactional Emails Only
You'll receive order confirmations, shipping updates, and support responses. You can manage your preferences anytime.
Data Security
We take reasonable steps to protect your personal information. All transactions are processed securely.
Your Rights
You have the right to:
Access the personal information we hold about you
Correct any inaccurate information
Request deletion of your data, subject to legal requirements
Cookies & Tracking
Cookies and Similar Technologies
We use essential cookies for proper website function, including:
- • Access & Refresh Tokens: To keep you logged in securely
- • Session Cookies: To maintain your shopping session
Meta Pixel and Your Choices
In addition to essential cookies, the Meta Pixel may use cookies or similar technologies for page-view, analytics, advertising-measurement, conversion, and relevant marketing purposes where applicable. The Pixel and the website's optional Google analytics and advertising tags are not loaded until you accept optional cookies. You can reject non-essential tracking without affecting essential shopping, account, cart, or checkout functions. Your choice is stored in a first-party consent cookie for six months, and you can reopen Cookie settings from the control at the bottom of any page to change or revoke your choice. You can also manage or block cookies through your browser settings and use the controls made available by Meta for its services.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: support@salesakart.com
Phone: +27 82 217 8609
SalesAkart (Pty) Ltd, 106 11th Avenue, 2nd Floor Unit 63, Mayfair, Johannesburg, Gauteng, 2092.
Policy Updates
This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA).
Need help with these policies?
Contact our team for clarifications related to legal, delivery, or account terms.