Returns, Refunds & Exchange Policy

Policy terms for returns, refunds, exchanges, and replacements

Last updated at - May 2026

Policy Scope

At SalesAkart, we want you to be completely satisfied with your purchase. Please read our policy carefully.

10-Day Return Window

You have 10 calendar days from the delivery date to initiate a return, exchange, or replacement. This is your deadline to contact us.

What Can Be Returned?

✓Faulty or damaged products
✓Incorrect items delivered
✓Products in original condition and packaging (change of mind)
✓Defective products within warranty period

What Cannot Be Returned?

✗Underwear and personal hygiene products (opened or used)
✗Opened cosmetics or beauty products
✗Custom-made or personalized items
✗Digital products (once downloaded or activated)
✗Items with missing parts or damaged beyond use

How to Initiate a Return

1

Go to Your Orders

Log into your SalesAkart account and navigate to 'My Profile' → 'Orders'.

2

Select Return Option

Find the order and item you want to return. Click the 'Return Item' button.

3

Provide Reason & Proof

Select your reason for return (faulty, wrong item, change of mind, etc.). Optionally add photos as proof.

4

Submit Request

Review and submit your return request. We'll verify within 24 hours.

5

Ship It Back

We'll arrange return shipping or provide a label. Send the item in original packaging.

6

Get Your Refund

Once inspected and approved, your refund is processed (5-10 business days).

Refund Options & Timeline

Original Payment Method

Refund to your card or EFT account

5-10 business days

Store Credit

Use it for future purchases

Instant

SalesAkart Wallet

Money in your account wallet

Instant

Return Shipping: We cover return shipping if the item is faulty or we made an error. For change of mind, you may need to arrange return shipping.

Warranty

Warranty terms vary by product category and are mentioned on individual product pages.

Contact Us

For any return-related questions, email us at support@salesakart.com or call +27 82 217 8609.

SalesAkart (Computer Ways Pty Ltd), 106 11th Avenue, 2nd Floor Unit 63, Mayfair, Johannesburg, Gauteng, 2092.

Need help with these policies?

Contact our team for clarifications related to legal, delivery, or account terms.

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